All returns for credit must have a RMA from FPOS Group Inc. to send merchandise back within 30 days of purchase. RMA are issued by calling 330-645-6623 x 400. Once an RMA has been issued, items must be received by FPOS Group Inc. within 14 days, or the RMA will be invalid. You, the customer will be responsible for arranging and paying for return freight.
- Only full cartons will be accepted for return.
- All merchandise must be received in its original packaging in re-saleable condition.
- Shipping costs will not be reimbursed.
- No partially used merchandise will be accepted.
- All claims of defects or shortages must be made within 15 days of receipt of goods.